Certificate

Travel Agency Operations

This unit includes the various processes performed by a travel agent in relation to travel bookings from the quotation point to the travel date. This unit helped me prepare quotations, Book supplier products and services, and Process travel related documents.

Selling Techniques

This unit introduces the concept of B2B and B2C selling. It also describes the skills, knowledge, and behaviors that are needed to sell products and services to customers of different sectors. This unit thought me the skills and knowledge required to understand the factors that influence customer buying behavior, engage with customers so it builds rapport and trust, recommend appropriate products and services to the customer, and how to close a sale and provide a positive experience to customers.

Sustainability and Environmental impacts

This Unit introduced me to the concept of sustainability. I was able to gain the knowledge and skills of the influence of tourism businesses on three pillars of sustainability, significant global and local sustainability programs across different sub-sectors of tourism, and acknowledging the value of constant evaluation to determine the effectiveness of sustainability initiatives.

Tour Guiding

This unit provided me with the skills and knowledge required to work effectively as a tour guide. It gives an overview of the tourism industry including the types of tours that are available, the responsibilities of a tour guide, and the key stakeholders that are involved in the making of a tour.